1. Position Summary and Job Magnitude

The Maintenance Services Representative (MSR) is responsible for executing high quality suite turnovers, responding to maintenance requests, supporting building operations, and ensuring residential units and building systems are maintained to a safe, functional, and presentable standard across Aria, primarily, while also providing support at Encore whenever required. The role will also be required to answer calls after hours and will be involved in an on-call rotation for after hours service requests.

2. Essential Functions and Basic Duties

Suite Turnovers & Interior Repairs

• Extensive hands-on experience completing full suite turnovers in residential or student housing environments
• Professional-quality painting of walls, ceilings, and trim
• Drywall repairs, including patching holes, cracks, and impact damage
• Ceiling repairs, including remediation following water or leak damage
• Ability to assess, remove, repair, and restore drywall affected by moisture
• Proficiency in mudding, taping, sanding, texture matching, and paint blending
• Minor carpentry work (baseboards, door hardware, cabinetry adjustments)
• Understanding of post-leak remediation processes, including drying, repair sequencing, and finish restoration
• Ability to complete turnovers efficiently while maintaining quality, safety, and cleanliness

Plumbing Repairs & Building Water Systems

• Practical experience repairing domestic plumbing systems in multi-unit residential buildings
• Replacement and repair of PEX and copper piping
• Servicing and replacement of balancing valves
• Repair or replacement of shut-off valves, angle stops, and plumbing fixtures
• Ability to diagnose and repair common plumbing leaks (walls, ceilings, mechanical rooms)
• Understanding of isolation procedures to minimize tenant disruption
• Ability to work safely around pressurized systems and hot water lines

Appliance Repairs & In-Suite Equipment

• Troubleshooting and repair of common residential appliances, including:
  • Refrigerators
  • Ranges / Ovens
  • Dishwashers
  • Washers and dryers
• Ability to distinguish between electrical and mechanical appliance issues
• Replacement of common components (heating elements, thermostats, pumps, belts, sensors)
• Sound judgment on when to repair internally versus escalate to vendor service
• Safe handling of electrical and gas-connected appliances (where applicable)

Building Services Operations & Systems Knowledge

• Working knowledge (hands-on or assisted) of central building systems, including:
  • Boilers
  • Domestic hot water tanks
  • Chillers
  • Make-up Air Units (MAUs)
  • Pumps
• Basic understanding of HVAC principles (heating, cooling, ventilation)
• Ability to perform routine inspections and basic preventative maintenance
• Familiarity with Building Automation Systems (BAS/BMS) is considered an asset
• Ability to identify abnormal operating conditions and escalate appropriately
• Knowledge of mechanical room safety and lockout/tagout procedures

General Maintenance & Professional Competencies

• Strong diagnostic and problem-solving skills
• Ability to prioritize and manage work orders in a fast-paced residential environment
• Clear and professional communication with supervisors, vendors, and tenants
• Strong documentation practices (work orders, notes, photos)
• Commitment to safety, quality workmanship, and customer service
• Ability to work independently with minimal supervision
• Team-oriented mindset supporting broader maintenance and operational goals

Preferred Minimum Qualifications

• 3–7 years of experience in residential or multi-unit building maintenance
• Demonstrated strength in suite turnovers and interior repairs, including drywall and painting
• Proven plumbing and appliance repair experience in occupied buildings

Health & Safety

• Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc.).
• Online training modules and in-person training must be completed before starting regular duties.
• WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

3. Qualifications

Education: High School Diploma, Recognized College Diploma preferred

Skills/Abilities:

• Knowledge of commercial electrical, plumbing and HVAC systems
• Must be competent with general physical plant repairs
• Must possess positive attitude towards work and learning
• Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent