1. Position Summary and Job Magnitude

The Community Assistant (CA) is an upper-year student with significant previous experience in Residence Life. The CA is a leader, role model, mentor, resource and support to the Staff and the Residence. The primary objective of the CA is to assist with marketing promotion on campus and with the leasing applications in the leasing office.

2. Essential Functions and Basic Duties

General Responsibilities

• CAs are expected to give the responsibilities of the position priority over all other activities except those which pertain to their academic success.
• CAs may be required to work between 8-12 hours per week during the academic year.
• As scheduled by the Manager (or designate), the CA will work 40 hours per week for the weeks prior to the first day of classes in September. This will include:
  • Attending training sessions.
  • Assist with the planning and facilitation of regular operational tasks of the residence, including student move-in and orientation.
• Wear the CA uniform as directed.
• Read, understand, and model the expectations of student behaviour detailed in the Community Assistant Conditional Offer of Employment, the Student Resident Agreement (SRA), the Residence Handbook, the Residence Community Living Standards (RCLS), and associated residence and college/university handbooks, policies and procedures.
• Be visible, approachable, and accessible during scheduled shifts and associated duties.
• Serve as a positive role model for others at all times; behaving in a manner that exemplifies the values of the residence, maintaining high standards of personal conduct, and understanding that intimate personal relations with Residents are unwise.
• Attend all scheduled meetings, including but not limited to:
  • A one-hour weekly staff meeting; and
  • Regular individual reporting meetings with the Housing & Leasing Coordinator (or designate).
• Attend all scheduled training sessions
• Remain in the Leasing Office during scheduled shifts and/or while ‘on duty.’
• Complete all other duties as required by Management.
• Provide on-call support and availability beyond standard working hours, as operational needs require.

Leasing/Marketing & Promotion

• Work with the Housing & Leasing Coordinator (or designate) to assist with tabling of campus and leasing documents in the office
• Develop and maintain contact with Leasing Office staff’s LOS through:
  • Holding regular office hours;
  • Chairing weekly staff meetings;
  • Meeting with individual LOS regularly; and
  • Reviewing daily and weekly log reports from LOS and providing feedback.
• Assist with the writing and presentation of LOS performance evaluations.

Administration

• Complete all assigned administrative tasks, including but not limited to: incident reports, person of concern reports, programming logs, program evaluations, waivers, on-call shift reports, maintenance work orders, etc.
• Report any and all incidents, that in any way concern the office that become your knowledge, to a member of the Management Team in a timely manner (incidents include, but are not limited to, Ambulance, Police, or Fire officials being called to the office, any breaches of office rules or illegal acts in the office).

Networking/Relationship Building

• Work in co-operation with other staff including but not limited to: the Marketing & Leasing Manager, the General Manager (GM), the Operations Manager (OM), other residence and college staff, student leadership groups and community partners.
• Serve as a liaison between the Marketing & Leasing Staff, the college/university, and students.

Crisis and Emergency Response

• Report any and all incidents, that in any way concern the office staff that become your knowledge, to a member of the Management Team in a timely manner (incidents include, but are not limited to, Ambulance, Police, or Fire officials being called to the Leasing Office, any breaches of office rules or illegal acts in residence).

Health & Safety

• Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc.).
• Online training modules and in-person training must be completed before starting regular duties.
• WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.