1. Position Summary and Job Magnitude

The Residence Community Standards Coordinator (RCSC) is responsible for the administration of student conduct and community standards in residence, contributing to a safe, inclusive and enriching student experience. The RCSC is responsible for the development and implementation of the residence conduct process that supports student growth and development in accordance with Campus Living Centres’ core values, as well as student staff training and development with regards to student conduct and the Residence Community Living Standards. The RCSC is also responsible for the implementation of academic & social programming, staff development, student development, community development, and building administration & management. The RCSC participates regularly in company-wide program and initiative development, as part of Campus Living Centre’s Residence Life department, managed by the Director, Residence Life.

2. Essential Functions and Basic Duties

Student Conduct Administration

• Establish and maintain a working relationship with Security Services as it pertains to certain investigations and collaborating in the management of residence cases involving the College student conduct process.
• Facilitate the successful resolution of student conduct reports through either formal or informal means, and with student participation.
• Provide advice to students of options, resources and supports available to them, and their particular rights and responsibilities within the College and Residence conduct processes.
• Assist in the oversight of Residence Community Living Standards (RCLS) and Student Residence Agreement (SRA) violation investigations conducted by residence life staff.
• Assist in procedural issues that arise through the course of an investigation and provides guidance on such matters.
• Research and develop restorative practices to be implemented as part of the student conduct process in residence.
• Assist the General Manager and the Residence Life Manager and/or the Director, Residence Life with the development and ongoing improvement of the Residence Community Living Standards to be submitted to the Director, Residence Life.
• The incumbent will, on a yearly basis, provide a report outlining an overview of the year and future recommendations for the upcoming academic year.
• Gather all appropriate documentation to be provided to the General Manager, Residence Life Manager to be submitted to the Director, Ancillary Services when a student submits an appeal.
• Compile information for further review by the General Manager, Residence Life Manager, and/or Director, Residence Life and the institution, which relates to repeated violations or a serious breach of the Residence Community Living Standards that could place the continued residency of the student(s) in question.
• Monthly, the incumbent will gather statistical data related to student conduct within Residence. This data will be used to assess current trends and challenges.
• Design, coordinate, facilitate, and deliver workshops and/or meetings designed to be educational sanctions for students

Crisis and Incident Management

• Coordinate with outside agencies in response to crises.
• Respond to complaints of misconduct and apply a variety of dispute resolution techniques to resolve the complaints including, but not limited to, mediation, informal and formal resolution.
• Be familiar with and follow Campus Living Centres’ policies and procedures.
• Be familiar with and follow College policies and procedures.
• Assist the Residence Life Manager and/or residence life team in dispute resolution and mediation in dealing with interpersonal conflict with residents, including intervening with escalated conflicts.
• Manage the residence conduct management system. This includes, but is not limited to, supporting and training Residence Life Coordinators in conduct management, and organization of the incident report database.
• Responsible for overseeing the effective use of the Campus Life Module in StarRez. while continually evaluating the system and providing recommendation to the General Manager and Residence Life Manager for improvements.
• Collect and maintain accurate records and ensure confidentiality of all judicial process related matters, including investigation notes, incident reports, and behaviour contracts.
• Liaise with Security Services and/or local authorities on specific cases of student misconduct to ensure consistency, information sharing and timeliness in all incidents that impact student conduct and community standards on campus and in residence.
• Ensure natural justice and due process is adhered to in the investigation and adjudication of complaints under the RCLS and SRA.

Student and Staff Development

• Research and remain current on trends, developments and changes related to student conduct and student issues. Monitoring of practices, trends and new initiatives at other universities and colleges is necessary.
• Create and deliver training sessions for the Residence Life Staff. These trainings include, but are not limited to, the Residence Life Staff Training Conference and property training.
• Assist in the Recruitment, hiring, training, evaluation, and mentorship of a team of Resident Advisors and/or Community Advisors.
• Create and deliver quality programming and education to enhance resident understanding of their rights and responsibilities as residence community members.
• Develop and implement alcohol and drug awareness initiatives with a focus on prevention and harm reduction.
• Partner with appropriate College services and residence staff in providing safety and security related programming within the Residence Community.
• Maintain visibility and presence within the residence community at large.
• Develop an engaged and inclusive residence community by implementing the Community Development Model, contributing to the Residence Orientation program, and implementing social and educational programming.
• Liaise, collaborate, and partner with institutional partners to support the needs of students.

Other Duties

• Serve as part of the departmental rotation of on-call managers.
• Develop and maintain internal and external relationships. This includes but is not limited to institutional committees/offices, Campus Living Centres’ properties/Property Support Team, professional associations (e.g., OACUHO, ACUHO-I, CACUSS), etc.
• Liaise and create partnerships with various campus departments to enhance the student experience.
• Maintain open communication with the Property Support Residence Life Team as it pertains to high level judicial cases and students at risk.
• Other duties as assigned.

Health & Safety

• Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)
• Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition and ensure usage is recorded
• Ensure all trainings required for each task are identified, documented, and readily available
• Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available
• Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers

Qualifications

Education: Recognized College Diploma or University Degree or combination of education and in industry-related experience

Skills/Abilities:

• An understanding of student affairs administration, specifically in Residence Life, conduct management and restorative justice practices;
• Experience managing judicial processes;
• Experience in judicial and/or supportive case management
• Highly developed oral and written communication skills;
• Ability to work in fast-paced environment and solve complex student, and administrative problems;
• Demonstrated creativity, initiative and an ability to complete tasks;
• An ability to interact with all members of the institution community
• Must possess above average customer service skills;
• Must possess superior attitude towards learning;
• Must be able to provide strong leadership to staff.

Experience Required: Minimum of (2) years of experience in a professional Residence Life, Student Affairs or related field position (e.g., Social Work, Child and Youth Work, Community and Student Development, Social Services Work, etc).

Lived experience and/or demonstrated experience supporting students who have historically faced barriers (e.g., women, non-binary students, racialized students, etc.) is considered an asset.

NOTE:

• A Driver License is not required for this role.
• This position is expected to resolve the majority of incident reports for the property in addition to providing residence-wide education about conduct and health promotion topics.